Cheriyath Jyothi B.Sc., M.B.,B.S.,
theCloister, nr rockPark,
Venkode P.O., Thiruvananthapuram – 695028.
( Account No. 9027696381 Customer ID:4013847942 tele No.472-2802028 )
No.info/11/2802028/7 November 14, 2011.
APPEAL TO THE PG APPELLATE AUTHORITY, BSNL KERALA CIRCLE
under regulation 11, telecom consumers protection and redressal of grievances regulations
ITEM 12 : DETAILS OF OTHER RELEVANT MATERIAL
THE ANTECEDENTS
A. The staff at nedumangad bsnl had been lying to me about my shift application and sticking on to their false statement till they were found out and exposed.
I had made an application for shifting my home telephone no.484 2682505 under the ernakualm telecom to nedumangad before I shifted my residence to the address given above.
Ever since I got a residence certificate from the karakulam panchayath on 15 july 2011 I have been making enquiries about my shift application at the nedumangad bsnl almost daily; and all through the nedumangad bsnl had been telling me that they have received no communication on the matter.
I got the same negative response from Bsnl nedumangad on 25 july 2011 as well. That same day, 25.07.2011, based on information received from bsnl aluva I made enquiries at the post office that serves nedumangad bsnl. The post master of pazhakutty was kind enough to tell me that the above letter from aluva had been delivered to bsnl ndeumangad on the 04th of july 2011.
I went to the office of the pgm thiruvansnathapuram telecom with this information and on their telephoning the bsnl nedumangad the letter immediately resurfaced and a telephone was installed at my residence without further ado.
That means, for reasons best known to them, officers at bsnl nedumangad were lying to me all those days since july 04, 2011 i.e. till the cat was out of the bag!
I did not pursue the matter further for I thought rather than souring the relationships from the very beginning we will make a fresh start. But that was not what your staff wanted as evidenced by the goings on later on.
B. the usage data of the adsl of 472-2802028 on your selfcare portal was being tampered with.
My adsl connection was being disrupted repeatedly and I had made a photograph of my usage details from your selfcare portal and put it on the net making the goings on obvious to the wide world.
Within no time I found that the data regarding the adsl usage for the period till august 09, 2011 disappeared from the self care site.
Later still I found that no usage data whatsoever was available on the net for the month of august for my telephone.
I usually do not make more calls than the free ones unlike as shown in the bill for august . But as at present there is no way I can clarify – no usage data for august was available on the self care site. The most recent development, that is the last time I visited your portal, is that the site for checking the usage is under “maintainance” !
I, in fact, literally stopped accessing the net from the adsl for a fortnight or so ( 10 to 26 if I remember correctly ) in august for I found it even worse than a dial up connection of the late ninetees! Added to it were the multiple repeated disruptions making it almost impossible to be of any practical use.
C. my caller id facility was being suppressed :
later I found that the caller id facility of the phone part, the number of the incoming calls, was being suppressed, most likely with the intention of facilitating the criminal elements who would want to make calls to my phone without the risk of them getting identified.
The immediate response to the complaint about the caller id facility was that the whole line was cut off for a couple of days. The story going on was that a card in the exchange got corrupted – there is an analogy here with what happened on your self care portal ( usage data disappearing) described earlier.
Incidentally the services available on my connection as per the self care portal mentions
LAND LINE NON CLI PHONE !
I wonder what that is! Has it got anything to do with the caller id facility ?
D. my address on the bill was mutilated.
The address as given in the bill for september 2011 was different from what I had given in writing and had completely wrong PIN and place names. The aim probably was → non-delivery of bill → non-payment of bill → an opportunity to cut off the line for “non-payment of bill”
I was aware of this possility and had in deed made enquiries at the sdc cto repeatedly during septemeber and had ensured that there was no unpaid bill for 472-2802028 till they came up with the bill for sepetember some time in the third week of october.
E. I have a land line telephone from the bsnl ever since 1996 and all through have been making payments regularly without even a single instance of non-payment.
CONCLUSION
I am a paying customer and I see no valid reason whatsoever for the above and other innumerable similar actions of the staff of the telephone company extending over a period of more than a decade now.
My conclusion is that, for all practical purposes, BSNL ( of course not every one of them ), is fighting a proxy war against me on behalf of certain extra constitutional powers in this country who would never dare come out into the open and face me – a pity, a thousand pities, in deed!
( c. jyothi )
